Terms & Conditions Last updated: 6/7/2024. 

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My Company RElyz.ai ("us", "we", or "our", “the Company”) operates http://www.relyzai.com (the "Site").

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This page informs you of our terms of service using the Site and the products, services, tools, mechanisms and proprietary software.

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Definitions

"You" means yourself reading this.

"Licensed" means a real estate professional.

"Real estate professional" means a licensed agent.

"We" means the Company.

"Realtors" means licensed agents.

"Team" means all of the staff, shareholders, members, agents and associates of the Company.

"Clients" and “Customers” mean non-licensed individuals.

“Products and services" means all the software, programming, and proprietary information in the Site.

“Realetix Team” means my real estate agent team.

“Members” and “users” are everyone that uses our products and services.

 

Conditions of Use

by using this website and our software program, you have certified that you have read and agree to comply with the terms and conditions herein. If you do not wish to comply, we recommend you leave the Site immediately. RElyz.ai only grants use of the products and services to those who have read and accept the terms and conditions.

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Terms of Service

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The Site, products and services complies with the Terms of Service of the HAR MLS system and you are required to continue to abide by their terms of service. That is because we are not re-commercializing the data. We are only commercializing the analytics platform and that's what you are paying for. Real estate professionals already pay for the raw data from MLS but they don't have an adequate means of analyzing it in meaningful and lucid ways. That is where RElyz.ai helps the real estate professional advise better to their clients with insights and improved inferences. To abide by CoreLogic’s TOS you must not allow anyone else to use this software by logging into the Site with your credentials.

 

The general public are not allowed to access this data and all users are vetted monthly for compliance. In order to comply with CoreLogic's terms of service we do not publish sales prices and we require all clients or customers to have an agency agreement with a licensed agent before they make access the Site’s products and services.

 

We do not take any responsibility for you misusing the MLS system or if you make any violations of CoreLogic's Terms of service. 

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Privacy Policy

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Please refer to the privacy policy by clicking here.

 

User Restrictions

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You must either be a licensed real estate professional in the state of Texas or have an active representation agreement with the Realetix Team in order to utilize our products and services. Every year you will be sent an email from us to the email you have on file asking if you are still licensed and you must respond within 30 days saying whether you are actively licensed or not. Non-licensed users will be verified monthly if their representation agreements are still active. If not then the customer will be prompted to sign a new 12 month agreement which will need to be signed immediately. Any lapse in a representation agreement will result in immediate suspension of a customer’s account. If we do not get a response from the customer then we have the right to cancel the customer’s membership and remove all of our product and services from your access. It is your responsibility to keep your contact information accurate and valid. Licensed users must also be a member of the Houston Association of Realtors and have current access to the HAR MLS system. We retain the right to investigate any and all realtors for validity of their license and their status with the HAR MLS. If we find any licensed customers, clients or realtors are disqualified by these terms then we will immediately suspend your membership status with or without notice. You may inform us when you qualify under these terms and we will allow you to sign back up.

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Age Restriction

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You must be at least 18 years of age and of sound mind to make this agreement. We do not take any responsibility for misrepresentation of age.

 

Security

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To use our products and services you must create an account which requires you to enter some personal information. It is your responsibility to ensure that your contact information is accurate and that you take all means to protect your username and password and other private information. We will also do our best to protect your private information. If you think there are any possible safety issues with your account please inform us immediately. We reserve the right to terminate any accounts including yours, to add, edit or remove content or cancel orders at our sole discretion for any reason or no reason at all. 

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One User Per Account

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You agree not to share your login credentials with anyone else so that they may use your account to log in as you and utilize our products and service. Such action is fraudulent and we have zero tolerance for that. Your account will be terminated immediately should we find that you have shared your credentials with others so that they can use our products and services as if they are you. Only the individual that signed up for their account may use their account.  If you are a broker with agents on your team, then your agents must have their own paid accounts each. They cannot use your account. To be more clear: One user per paid account and the user that is named in the sign up information is the only user allowed to use our products and services for that account. Any violations will not be tolerated unless express written permission is granted by the Company.

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Non-Disclosure Agreement

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All members including paying members are to never share the dashboard or any part of the dashboard with anyone else or to anywhere else such as on social media sites and apps. You are strictly prohibited from any sharing of our products and services. You are allowed to share any reports, essays, or any type of visuals that you made separately from your interpretations made. But absolutely no sharing of the products and services themselves. Know that when you share the dashboard, the person or people that receive it are able to use the dashboard just the same as you are and this is strictly not allowed. By sharing the dashboard you are effectively allowing others to use your account whom are not you and this is strictly prohibited. Until I can remove the share function from the dashboard, no members are allowed to use it. There is a zero tolerance policy on this and any account doing this will be suspended with or without notice. Any account suspended under this paragraph may be suspended for any time period or indefinitely at our sole discretion. You are allowed to share the dashboard with your clients in meetings, on zoom meetings with clients and over the phone with clients. You may not take screenshots of any of the products and services to distribute. You must make your own interpretations and publications. You also cannot share the dashboard's full use functions to other agents because that would violate the One User Per Account Agreement described above. Until I am able to remove the share function on the dashboard we are utilizing preventive measures to keep sharing from happening but it is not full proof.

 

It is strictly prohibited to share any of the intellectual property and/or trade secrets of RElyz.ai including but not limited to data, data-insights, codes, designs, structure, patterns, the dashboard itself and all of its functions with anyone, on a website, in a blog, on someone else's website, on social media, on video, audio, radio in writing, or published elsewhere without the explicit permission of Juston Braden. There's no tolerance for this activity and if found to be done so, you will be held accountable by the full extent of the law and your account will be immediately terminated. Your integrity and adherence to this policy is required to continue using our products and services and it is also appreciated.

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Service requests

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Any and all service request will be emailed to us via the website. All service requests will be responded to as soon as we are able and we always try to get to all of them within 24 hours. 

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Possible Down Times

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The platform which all of the dashboards and reports sit on comes from Microsoft Power BI service. It is probable that occasionally there will be some lead time in between refreshes of data into the system. If this happens you will notice it because things will look like they did yesterday. If this happens just know that it is normal and it should update with refreshed data soon. Know that this is not in my control. However even with the periodical lags in refreshes, the data is still very current, timely and relevant for your needs. You can still use it by plugging in properties of interest and running the stats on the areas. The downtime would mostly be an issue for "deals of the day" type of inquiries. 

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Refund Policy

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If you are in the 7 day refund time period which is 7 days from when you signed up and started a paid membership account, then you can send an email to us on this website requesting the refund and we will begin the refund within 72 hours from your request and we will terminate your paid membership. Please allow sufficient time for our bank and your bank to send and receive the funds.

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Law

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By visiting this site you agree that any and all disputes will be handled by Texas law in Harris County and the process of law shall be governed by Texas Law. 

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Disputes

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Any disputes shall be handled by mediation between you and us. Arbitration would be the next step and you agree to handle any disputes exclusively by mediation or arbitration only.

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Indemnification

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You agree to Indemnify RElyz.ai, it's officers, it's associates & the owner and hold harmless from any legal claims and demands that may arise from your use or misuse of our product and services. We reserve the right to select our own legal counsel.

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Limit of Liability

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We are not held liable for any damages that may occur as a result of you using or misusing our product and services. We reserve the right to edit, modify, and change this Agreement at any time. We shall let our users know by e-mail. This Agreement is an understanding between us and the user and it supersedes all prior agreements made with the user on the use of this website and the products and services.

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Updates

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By continuing to use RElyz.ai and it's products and services, you agree to any updates made to these Terms of Service. Notice will be written here on this page and it is your responsibility to check and inquire about anything you see in it. 

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Contract Term & Termination Policy

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The term of your contract to use our products and services is month to month. If a cancellation request is made by either the Company or the Member and approved by the Company, no refunds are prorated. All Members will be able to use our products and services through the end of the month for which they’ve made their last payment and in which they’ve made the request.

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Our Cancellation Policy

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We may cancel any account for any reason or for no reason at all at any time with or without notice.